Once Again On Metrics, KPIs and Fitness for Purpose

Sources of Delay: Failure Demand

Sources of Delay: Non-Instant Availability

Sources of Delay: High WIP

Sources of Delay

Managing Dependencies

Finding Hidden Queues in your Workflow

Understanding Cumulative Flow Diagrams

SDM Implementation Patterns: SDM in Denial

The Goodhart's Law Debate: Should We Abandon Targets?

Understanding Lead Time Distributions

SDM Implementation Patterns: SDM at the Front Desk

SDM Implementation Patterns: SRM/SDM Tandem

SDM Implementation Patterns: "SDM owns only part of the output"

Finding your Service Deliver Manager

Priority Lists Don't Work

Walkthrough of the Official Guide to the Kanban Method in 6 Minutes

How Great Leaders Leverage Identity

Managing Flow - Part 2: Looking Beyond the Team

Part 2: 12 Focusing Questions for Agile Coaches