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"How do I deal with delays?"

“I need to improve my relationship with my customers!”

"How can I organize for Agility?"

"I want to be able to predictably meet my commitments"




Learn the Kanban Method and the concepts of flow, pull, and collaborative improvement. The class includes a Kanban simulation as well as interactive exercises to design an actual Kanban system. 

Who Should attend?

This class is for those who take responsibility for improving delivery of products and services to customers of their technology and, speaking more broadly, professional service businesses.


Your classmates may include first and second line managers, project managers, product managers, experienced individual contributors and technical experts, scrum masters, business unit leaders, C-level executives, their improvement coaches and consultants.

What Will You Learn?

  • Understanding the Kanban method, principles and practices

  • Apply systems thinking to design and introduce a unique Kanban system in your unique work environment

  • Graduate from organizing your work with a team Kanban board to designing a Kanban system to improve customer-focused service delivery and to make a difference in your business 

Day 1 - Overview

  • Kanban in action

  • Key elements of a Kanban system, such as commitment points, work item types, classes of service, explicit policies, cadences

  • Kanban system mechanics, such as pull, replenishment, delivery

  • Key Kanban system indicators, such as lead time and cumulative-flow diagram

Day 2 - STATIK: the systems thinking approach to introducing Kanban

  • Kanban case study

  • Creating context for change

  • Demand analysis

  • Workflow visualization

  • Discovering and designing classes of service

  • Replenishment and delivery cadences

  • Kanban system visualization

Both days consist largely of interactive group exercises and games.

In this class, you learn how to use the full Kanban method beyond designing and introducing Kanban systems, how to get to pull at the enterprise scale, how  to implement organizational feedback loops with Kanban cadences, and various practical approaches to improvement.

The class is certified by Kanban University, the authority and the home of the Kanban method. All successful participants will receive certificates of class completion. KU awards the Kanban Management Professional (KMP) credential to those who completed both KSD and KSI classes. You can complete your KMP I training previously with any Accredited Kanban Trainer (AKT) and then take this KMP II with us.

What Will You Learn?

  • Deeper Kanban practices to sustain evolutionary improvements

  • Getting to pull at the enterprise scale

  • Organizational feedback loops enabled by Kanban cadences

  • Several important models for finding and validating improvements – "improvement technologies"

  • Motivation for the Kanban method, proto-Kanban evolutionary forms

  • Multi-service Kanban case study, commitments

  • Interpretation of Kanban practices in-context, seeing services, upstream Kanban

  • Kanban cadences: service delivery set

  • Service delivery reviews (SDR), ops reviews

  • Models for improvement, sources of delay, dependencies between services

  • Managing variability, blocker clustering, risk reviews

  • Bottlenecks, economic costs, evolutionary approach to organizational change and improvement


This training class has substantial prerequisites. It is strongly recommended that you've done the following prior to attending this class. Such knowledge and practical experience are  crucial inputs into your KSI training experience.

  • Completed the Kanban System Design (KSD) class. You can do this with us or any other Accredited Kanban Trainer (AKT). You can ask us for recommendations of other trainers if our offerings don't fit your schedule.

  • Practice what you've learned in your KSD, particularly using STATIK (the Systems Thinking Approach to Introducing Kanban) to design unique Kanban systems in your business environment, and operating such systems for at least short period of time.

Curriculum and Agenda


Individuals who complete KSD & KSI are awarded the Kanban Management Professional (KMP) credential by Lean Kanban University. 


Daily Schedule and Syllabus

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