We help organizations to better manage and deliver services to their customers. We engage with leaders and contributors to help design and manage better systems of work. We are Canada's largest team of accredited Kanban experts.
We provide high-quality Kanban training, accredited by Lean Kanban University (LKU). This program was originated by the thought leaders who brought the Kanban concept into the world of knowledge work. Over the years, a large
worldwide community of trainers, coaches and managers refined and expanded the curriculum, incorporating their experience, both in applying the Kanban Method to real-world situations as well as in teaching it to other practitioners.
Team KANBAN PRACTITIONER
You'll be surprised how much of hidden work your team has! Team Kanban unhides it, gets it
organized, relieves people from overburdening, helps your team get it done with quality and pride of workmanship. The 1-day Team Kanban Practitioner (TKP) class teaches you that. You also get the Team Kanban Practitioner (TKP) credential.
KANBAN SYSTEM DESIGN
Learn the Kanban Method and the concepts of flow, pull, and collaborative improvement. The
class includes a Kanban simulation as well as interactive exercises to design an actual Kanban system.
KANBAN MANAGEMENT PROFESSIONAL
This class focuses on the rollout and daily operation of a Kanban system. It shows how to
manage and evolve a Kanban initiative over time without trauma. Learn how to improve agility with asymmetrical commitment and cadences. The class also covers recommended meetings, handling metrics, and setting policy.
ENTERPRISE SERVICES PLANNING
Delivery of strategic goals depends on fast coordination across your enterprise.
Combining visibility, focus, and data-driven decisions, Enterprise Services Planning is a complete management system that takes business agility to another level.
Often times, you just need a trusted adviser that can help you see your reality from a different point of view, bounce ideas, and offer novel options for action. Guided by an understanding of your unique culture, and a systemic lens to interpret your delivery systems, we can offer pragmatic, actionable advise on effective ways to manage the delivery of services to your customers.
Our approach to coaching acknowledges that, in a corporate setting, this is a trilateral relationship between someone setting an agenda for improvement (the "client"), a group of actors in charge of introducing such improvements (the "primary coachees"), and a consultant providing pragmatic guidance (the "coach"). We work with your organization to identify all those players, help them co-create the agenda for change, and then support them on their journey, as they take responsibility for their own improvement.